About New Haven
We are an Ottawa-based provider of residential, respite and community services for individuals with developmental disabilities and the families who love them.
Who we are
A haven is a safe place. A new haven is a fresh start.
New Haven was founded on a simple belief: everyone deserves a safe place to live, people who care about them, and the chance to build a meaningful life in their community.
Our team supports people at home, in our residences and out in the community. We focus on what each person can do and wants to do, and we walk alongside them — and their families — every step of the way.
Our Mission
To provide compassionate, reliable and person-centred support that helps individuals with developmental disabilities live safely, grow in independence and take part fully in community life.
Our Vision
A community where every person is valued, included and supported to live the life they choose — and every family feels supported.
Our values
What guides us
Dignity
We treat every person with respect, protect their privacy and honour their choices.
Person-centred
Plans are built around each individual's strengths, interests and goals.
Inclusion
We help people belong — at home, at work and in their community.
Safety & Trust
Screened, trained staff, clear policies and ethical, confidential practice.
Partnership
Families are partners. We communicate openly and work as one team.
Growth
We celebrate progress, big and small, and keep learning ourselves.
Our commitment
Trust and safety come first
Families trust us with the people they love most. We take that seriously.
- Criminal record and vulnerable sector checks for all staff and host families
- First aid, CPR and ongoing training for our team
- Clear policies, documented support plans and regular reviews
- Strict confidentiality for every person and family
- An open door for questions, feedback and concerns